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Be On Your Best Business Behavior




Even in today’s more casual workplace, it is imperative that we still “mind our manners.” Are there any rules on cell phone use for business? Now that we have e-mail, is a hand-written thank-you note necessary or even expected? How do you begin a conversation at a business cocktail party? Who sits where at a business dinner? What do the items on your desk tell others about you? What do you wear to a trade show? Do any of these issues matter today? In our fast-paced business world, they matter even more than in the past. We don’t have the luxury of time to get to know each potential contact we meet on a more personal level. We do judge others by first appearances. Colleen Rickenbacher helps you navigate the tricky and not-always clear rules for a professional in this easy-to-read book of etiquette on every facet of business: travel, dress, communication, tipping, entertaining, dining, networking, and organizing.




Be On Your Best Cultural Behavior




Our world is getting smaller and smaller. Everyday we deal with new clients from around the world. Do you know the proper etiquette and protocol to handle your next big international deal? Are you comfortable in all situations or are you worried about creating the next international faux pas? This book will walk you through 33 countries and provide an understanding of their culture, customs and behaviors. Learn necessary guidelines that can play a major role in your success or failure. Even as a leisure traveler, there are certain protocols you should be aware of including proper attire, dining and tipping guidelines and appropriate gestures





Be On Your Best Teenage Behavior: Etiquette & Useful Tips for Teens




Now that we have email and texting for everything, is a hand-written thank-you note necessary or even expected? Yes! In our fast-paced world, they matter even more today than in the past. We still judge others by their public behavior, appearance and first impressions. It is important to know what to wear to a college or job interview or to meet someone’s parents. In this easy-to-read book of teenage etiquette, learn tips for communicating, interviewing, dining, dressing appropriately, meeting people, dating and the importance of a positive attitude. Gain the confidence that you need to say “no” to bullying, cyber harassment and other bad behaviors. This book is a great read for both teenagers and parents. 



The Big Book of People Skills Games (McGraw-Hill)




People Skills Games cover areas from polishing your team's communication style, enhancing customer-facing functions, and making people want to do business with you. This book provides quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service. 


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